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| Frequently Asked
Questions Whitewater enthusiasts from all over travel to the southeast to explore the Ocoee River. Summertime tourists make up most of our customers. Sunburst Adventures invites all whitewater enthusiasts to the Ocoee River for an unbeatable adventure. Below is a compiled list of frequently asked questions: When should we arrive at Sunburst Adventures? It is always a good idea to arrive early. Sunburst Adventures suggests that you arrive 30 minutes prior to your scheduled raft trip. What should we wear? During the warm summer months, guests are encouraged to wear shorts and a tee shirt or a bathing suit. Shoes are required on the water for your protection. Flip flops are not permitted on the water; open-toed shoes or sandals can be worn if they have straps to help keep them on your feet. Be sure to bring along a dry towel, change of clothes, and dry shoes for the return trip. Wetsuits and booties are available for rent for a small fee. What about rain? Rain does not prevent trips; we go rain or shine! You are going to get wet on our adventure anyway, guaranteed. In the event that Sunburst Adventures must cancel a trip due to inclement weather, you will receive a full refund. Does Sunburst Adventures offer instructions? Yes. Prior to getting your feet wet your guide will take a few moments to discuss safety precautions and tips to help ensure a safe and enjoyable day on the river. What is a cap day? On certain days in the middle of the summer, the state of Tennessee limits the number of guests an outfitter can take on the Ocoee. Once this number has been reached the outfitter is at ‘capacity.’ This keeps overcrowding from happening on the river. Group rates do not apply on cap days. Advance reservations are strongly advised, since you never know if your group has chosen a cap day. Is it necessary that I make a reservation? No, not necessary, but strongly encouraged. Contact Sunburst Adventures as soon as you know the dates you are interested in, and the approximate number of people in your group. Some days book more quickly, so advanced reservations can ensure your first choice. When is the best time to go rafting? Because the Ocoee River is dam released, and not dependant on rainfall, we have consistent water flow all season long. If you are looking to avoid crowds, plan to raft any weekend in May, or weekdays (Monday, Thursday and Friday) in June. October is also a popular time to raft, as the fall foliage along the river is vibrant. What days are available to raft? Water releases on the Ocoee River begin generally the last weekend in March and continue through the first weekend of November. Rafting is available on the Middle Ocoee Thursday through Monday during the months of June, July and August. Rafting is limited to the weekends during the spring and fall months. Water releases on the Upper Ocoee happen between early May and late September. Does Sunburst Adventures hold office hours? We try to answer the phones around the clock, but our posted hours are: Monday-Friday 9:00am- 5:00pm, Saturday and Sunday 9:00am- 5:00pm. Please leave a message if you are unable to reach us, and we will return your call quickly. Is there an age limit? The state of Tennessee has set the minimum age limit on the Ocoee River at 12 years old. There are no weight or height restrictions, but you should be in reasonably good health. Can I Request a guide? Certainly! However, we cannot guarantee that all requests can be honored. We will do our best to ensure that your favorite guide is on your trip! Do I have to sign a waiver? All guests are required to sign a waiver form before taking any trip on the Ocoee River. Any participant under the age of 18 must have this form signed by a parent or guardian. Our waiver can be found on our website. Do you offer discounts for large groups? Sunburst Adventures offers savings for large groups. Give us a call to let us know what your needs are, and we’ll customize a trip for your group. Are gift certificates available at Sunburst Adventures? Yes, you may purchase a gift certificate in any increment. Our gift certificates make the perfect gift for whitewater enthusiasts.
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